United Bank for Africa (UBA) Plc has upgraded and enhanced its mobile banking application, with new features designed to empower its customers with increased control, convenience, and ease in conducting their transactions. With the upgrade, customers are now armed with more tools to carry out transactions with ease from the comfort of their phones, without having to visit the branch or leave their comfort zones.

Research has shown that overtime, disputed transactions have been one of the major challenges which makes customers to flock the banking hall despite having digital apps, and UBA has introduced the Transaction Dispute Menu feature on the mobile app to address this. It allows customers to report any failed transactions from the Mobile App’s home page. Customers can also carry out other self-service features like Block Card, Block Account, Check transaction status, and more.

UBA customers now have Extended Transaction History in their mobile app, where they can easily view and access up to six months of their transaction history. This aids better financial tracking, facilitates informed decisions about their spending habits and budgeting.

UBA’s Group Head Retail and Digital Banking, Shamsideen Fashola, said the upgrade of the mobile banking app, emphasises the bank’s commitment to providing cutting-edge solutions that align with the evolving needs of its customers.

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In response to user feedback and technological advancements, UBA has also implemented an Enhanced PIN Pad, with size adjustments tailored specifically for smart phones. This improvement ensures a smoother and user-friendlier experience for customers accessing banking services on various device types, enhancing inclusivity and accessibility across board.

Additionally, the upgraded mobile app prioritises security with the introduction of increased security measures, adding an extra layer of protection to their financial transactions. Other new features include extension of Mobile App services for specialised services such as an airline ticket.

UBA’s Head, Digital Banking, Olukayode Olubiyi, expressed the bank’s excitement to introduce these enhancements to its mobile banking app, reflecting its ongoing commitment to delivering best-in-class digital solutions to customers.

“By extending the transaction history window, enhancing the PIN pad for smart phone users, bolstering security measures and the additional features, we are empowering our customers to take greater control of their financial journeys. These upgrades underscore our dedication to providing a seamless and secure banking experience that exceeds customer expectations,” he explained.