From Sola Ojo, Kaduna
Kaduna Electric on Thursday advised its customers not to their electricity bills to its sales representatives or revenue collection officers but through approved channels.
The company’s Head of Corporate Communication, Abdulazeez Abdullahi in a statement noted that the sales representatives are to focus on marketing and customer service support going forward.
He said the measure was in response to customer complaints over partial or non-reflection of their payment for electricity bills, hence providing alternative, more convenient payment options for customers to settle their electricity bills and make other transactions without hassle.
The payment options include the company’s cash offices spread in every neighbourhood across its franchise states where payments will be receipted and on its website at www.kadunaelectric.com where customers can log in to make both postpaid and prepaid transactions.
According to him, in addition to bills payment, customers can also settle loss of revenue and other charges via Kaduna Electric’s Customer Core App which can be downloaded on Google Play Store and on the App Store.
“Customers can, from the comfort of their homes from anywhere in the world, make seamless transactions either through the Apps of its third-party vendors, Buypower and Irecharge or on their websites at www.buypower.ng and www.irecharge.ng respectively.
“Other third-party vendors where payments can be made conveniently are; Coral Pay, Pay4Power, and Ruabam POS merchants, it said.
“Kaduna Electric, therefore urged customers to adopt any of the available options to avoid the complaints of payments not reflecting in their accounts. It also said by making payments using the approved channels, customers will have peace of mind knowing they will not be shortchanged by unscrupulous agents.
“All the channels are reliable, cost-effective and convenient to use and guarantee payment and revenue protection for both Kaduna Electric and its customers”.