Eko Electricity Distribution Company (EKEDC),  has announced plans to attain 100 percent complaint resolution before the year end.
Chief Legal Officer, EKEDC, Mrs. Wola Joseph-Ojoye, disclosed the company’s strategy at a news conference to highlight the disco’s activities ahead of its Customer Service Week scheduled to commence today. She stated that the company was rated first in the Nigerian Electricity Regulatory Commission (NERC) first quarter report in metering and billing efficiency.
She explained that the disco was currently rated the lowest in Aggregate Technical Commercial and Collection ATC& C losses which, she said, was achieved through Capital Expenditure (CAPEX) investment.
Joseph-Ojoye, hinted that investors had recently invested in acquiring more meters which would be rolled out soon.
According to her, the company has attained about 82.3 percent metering success which is relatively higher, considering the industry the state of the industry.
She said that the Eko Disco as a distribution company was constantly ensuring it does its best to ensure effective delivery of service  in spite of the constant pipeline vandalism, adding that, this has affected power generation and constrained transmission of power to the grid
She also listed some of the challenges facing the Disco as by-passing of electricity, energy theft, stealing of cables and tariff which does not reflect the current exchange rates. The Legal Officer said the forthcoming Customer Service Week , with the theme” Experience Happens Here’’ would afford customers the opportunity to have all their complaints addressed.
The six-day programme would include feeding of 500 people in poor community within its franchise area, and creating awareness on the importance of the customer service week.
Other activities lined up for the customer service week are; random telephone calls to customers, thanking them for their patronage and assuring them of satisfying service as well as celebrating some officials that met or exceeded their targets.
Also speaking,  the head Customer Service Department, Ms Iyiola Ezichi, urged customers to always use the various medium of communication on the social media to get their complaints addressed