FG stops GSM promos

50

… NCC orders network improvement

By BISI OLALEYE

Obviously piqued by frivolous promotional activiteis and poor quality services by telecommunications operators across the country, the Nigerian Communications Commission (NCC) has stopped all forms of promotional activities or lotteries embarked upon by operators with immediate effect.

The companies affected are Globacom, Airtel, MTN, Intercellular,Visafone, Etisalat and Multi-Links.

According to a statement by the commission’s Public Affairs Director, Tony Ojobo, this ban covers all proposed and approved promotions and lotteries on which the commission has given approval further to the Memorandum of Understanding (MOU) entered into with the National Lottery Regulatory Commission (NLRC).

He noted that the Commission has been inundated with complaints from consumers, industry watchers and stakeholders against the various promotions offered by telecommunications operators.

“Consistent with its processes, the commission has carefully evaluated the complaints received especially against the backdrop of sustaining the integrity of the networks, the general interest of the consumers, the socio-economic impact of these promotions on Operators and other relevant stakeholders.

“The commission is also mindful of its statutory responsibilities such as; to protect and promote the interest of consumers against unfair practices, promote fair competition in the industry by protecting operators from misuse of market power and anti-competitive/unfair practices by other operators.”

Ojobo noted that these promotions have increased the number of minutes available to subscribers for use within a limited period of time thereby creating congestion in the networks as subscribers try to use up the available minutes within the stipulated time.

Explaining further, he reeled that on-net calls were now being offered by operators at tariffs well below the prevailing inter-connect rates thereby introducing anti-competitive practices and behaviour. “Termination of calls were becoming increasingly difficult from one network to another and overall consumer experience on the networks has become very poor thereby making it extremely difficult for subscribers to make calls successfully”.

Meanwhile, the commission has assured all telecoms consumers of its resolve to ensuring that the quality of service offered across all networks was up to standard and delivers value to consumers. It will be recalled that early this year NCC sanctioned the four telecommunications operators for N1.17 billion for not meeting the Key Performance Indicator target(KPI).

The four that were fined were MTN, Glo, Airtel and Etisalat. MTN Nigeria and its counterpart, Etisalat Nigeria, paid N360m each, while Airtel also coughed out N270m and Globacom N180m as fine. Not too long again , the Commission raised another alarm to sanction operators if they fail to meet the set KPI at a given time.

However, the operators had always been to swift to tender various excuses ranging from generator theft, multiple taxation to the recent floodings and terrorists attacks. While the operators see their promos as ways of rewarding brand loyalty, stakeholders believe that the congestion from these promos ,which are not adequately prepared for ,contribute largely to why the networks have continued to drop.

Meanwhile, as at press time, Chairman Association of Telecommunications Operators of Nigeria (ALTON), Gbenga Adebayo could not be reached on phone for his reaction.

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50 Comments

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  2. Dangana Daniel on

    Any way thank God some have already benefited from the promos. Sabo da haka ko kasuwa ta watse dan koli ya ci riba. Na gode Mtn.

  3. Can you imagine MTN wanting to give out an airplane whe you can hardl terminate a call. The nos of promos running in Nigeria is more than the toltal nos of promos running in Africa.

    Etisalat is running numerous promos at the same time. Everything about us is dog eat dog.

    I hope NCC won’t compromise their position, cos even the fines to the networks was like a ridicule. #360 million.

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    • concerned citizen on

      ” he reeled that on-net calls were now being offered by operators at tariffs well below the prevailing inter-connect rates thereby introducing anti-competitive practices and behaviour.” Look critically at the comment quoted here, you will see the main reason the GSM operators’ promos are being banned by NCC.
      (1)They are against low tariffs because those ‘tariffs are bellow the inter-connect rates’, This reason is against the poor masses who do not even have much contacts on their phone book. for me i have only 5 people I call regularly with just N200. Now I will be paying over N1500 for making such calls.
      (2) What is the NCC using all the money (over N2 billion) received as fine for? Will stopping promos translate to good network services? are they going to provide alternative promos to give back to the consumers? Is it because they have not been bribed as usual ?
      (3) What have they NCC done to reduce inter-connect tariffs for the poor masses?
      (4) What security have they put in place to reduce diesel theft and stop vandalization of equipment and installations?
      These questions are begging for urgent answers.Yes we want good service but at affordable price.

  5. Not all the promos are bad, some of them is good like the 5* mtn promo. I most confess I have been enjoying it very well. So please don’t stop 5* star promo instead encorage it so that it can be improved.

  6. Bravo! Ncc u guys are doing a nice job. These guys are cheats to naija people. When mtn dash u #600 u may not be able to make call again till midnite which is the expiration time. Serves them right men!

  7. i dont think banding it will solve d problem,instead let NCC know what they can do 2 uplift there poor services.atleast we poor masses has been enjoin it eva since they started dis offer.pls we student were beging 2 know oda way they can help us

  8. Welcome development were tierd of the network failures, let them go whit there bonos we don’t need it,were being making calls whitout any bonos before

  9. Thanks to NCC for that good work, sorry to say but i’ve found MTN to b the worst & greediest of all networks cos they don’t give out any thing for free, they will always want something in return, take a look at the previous promos such as; Magic number that was terminated without any notification, the recent 5* bonus is the most anoying cos knowing fully well that it terminates by mid-night, they go ahead to withold the network only for them to re-open it by 11:45pm or therabout
    leaving you with just few miniutes to exhaust #600 or more and that won’t stop them from taking back their gift @ exactly 12:00am whether u used it or not. Also the FREE SMS that was given was also valueless to some pple, how can you give some one who doesn’t ve time to send text but does more of calls, #7500 worth of SMS which they’ll still collect knowing dat one won’t be able 2 exhaust it on time. THE MOST PROVOKING MTN PROMO IS THE EXTRA-COOL which they give 2 us in exchange of our SLEEPS. So NCC should really put an end to all those VALUELESS promo especially those from MTN.

  10. I hate it seein my phone inaundated wit countless promos most which r fake.imagine i waz told 2 make a maximum of #120 calls per day n enjoy # 600 airtime til midnit.the were encouragn me, it remains #2o mor 2o enjoy d freecals.they were teln hw much remainin. I made unneccesary calls dat day so as to receivn dea #600. But wen i reachd the threshold, no 600 naira waz gvn .i waited til evenin dat waz wen i knew the mtn people r modern coperate refined frausters

  11. I still thank God for gsm service providers who is regulating Nepa? Regulators for private institution no regulators for public. Private schools shoul have what they shoul have but public not even chalk a times

  12. thank God for NCC. the net work operators have questionable promotions that are sometimes misleading. some tariff promotions are geniune while the give away prizes are mostly dubious. they promise what they can’t give no matter how much you try.

  13. AGBASONU STANLEy on

    The masses are always at d receiving end.y should u stop promo bcos dat is d only avenue d poor mases can benefit.she would have told them 2 upgrade their services rada dan stoping promo or they don.t want subscribers any more.

  14. The move by the NCC is a nice one. Atleast even if the network operators will be allowed to go on with the promos again, there will be some level of improvement. If MTN particularly want something gud for their customer, why then did they stopped the ‘special number’ promo abruptly. Bcos they knew that the customers were benefitting. The exploitation is too much jor!…NCC pls carry on!

  15. concerned citizen on

    ” he reeled that on-net calls were now being offered by operators at tariffs well below the prevailing inter-connect rates thereby introducing anti-competitive practices and behaviour.” Look critically at the comment quoted here, you will see the main reason the GSM operators’ promos are being banned by NCC.
    (1)They are against low tariffs because those ‘tariffs are bellow the inter-connect rates’, This reason is against the poor masses who do not even have much contacts on their phone book. for me i have only 5 people I call regularly with just N200. Now I will be paying over N1500 for making such calls.
    (2) What is the NCC using all the money (over N2 billion) received as fine for? Will stopping promos translate to good network services? are they going to provide alternative promos to give back to the consumers? Is it because they have not been bribed as usual ?
    (3) What have they NCC done to reduce inter-connect tariffs for the poor masses?
    (4) What security have they put in place to reduce diesel theft and stop vandalization of equipment and installations?
    These questions are begging for urgent answers.

  16. I am not surprise that the ban came. Nigeria is a great country blessed with men/women of great intellects that cannot be easily fooled. Those service providers thought we are blind to their antics. Enough to their 419 gambling!

  17. Nigerians wake up! NCC are liers, instead of them to focus on how the operators will improve their services, NCC are indirectly complaining about cheap call rate being enjoyed by average masses. It’s very ridiculous that FGN will be crying fow that it is because of large subscribers and cheap call rate that are responsible for poor service. Pls. FGN,What do you want Nigerians to benefit from its govt.? FGN increased fuel price, it increases PHCN electricity tarrif, they are now telling operators to increase their charges. Fear God!

  18. NCC is stupid. Are they for mass or what. This ban affects me negatively and I say NCC go to hellllllllll!!!!

    The promo is good all over the world. NCC should reduce interconnectivity rate to N5.50 so that call rate can be cheaper

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  20. Oloniruha Kabba Mayomi on

    You guys are just talking about MTN what of Airtel that sacked more than 3000 call center agent in a day or Globacom that cut the salary of their call center agent from 1.5 to 750,000 per annual and that is why when you call into their call center for help the agent will not attend to you very well and at the end of the day he/she will end the call on you. What is NCC doing about it?

  21. If the stoppage of the promo can improve the network more rapidly, so be it. It is appalling having hitches or interruptions when making an important call and eventually, got it abruptly stopped. This can only be so common in this part of the world. Please, NCC should sit up to their calling and not banning and imposing fines and sanctions only to defaulting Telecom companies. But to make sure our telecom outfit and communication system is competitive among the comity of nations.

  22. The sanction is long overdue…though i wld still wait to see the true motives of ncc ,maybe the ransom these operators are collecting from us isn’t reaching them. I was surprised to see that investors issued lincense to provide communication services have all resorted to gambling, and it took ncc our near the grave thus the state of unconscious and unable to even speak out our ordeals before they wake-up from their snowring, this is why i say lets watch and see the core motives of ncc, i wish us well.

  23. thanks ncc, this is long overdue and we were begening to think you ve been settled, if they want to live up to their social responsibilities, there are so many, eg the flood victims, the bonb blast victims etc,

  24. It deos not end with the ban, NCC should make them reduce the tarrif or better still NCC shuld reduce the tarrif benchmark given to the service providers, only then will i take them serious

  25. MTN must Quit. Y is bcos (1) they re~inforce corruption in our country by (a) high tarrif (b) huge amount to sale sim card then (c) dirty deal wit obasanjo by *555*1*…..# (d) network busy promo.

  26. This is called govt.magic,a situation where private sectors re been regulated and govt. investments not under regulation,who is fooling who?Govt.schools,phcn,waterboards,petroleumetc re no more,9ja!

  27. ncc acting so late. though better not. mtn has dealt with nigerians and should be asked to go back to south africa. glo is even the worst with their tarrif.

  28. NCC acting so late. though better than not. mtn has dealt with nigerians and should be asked to go back to south africa. glo is even the worst with their tarrif.

  29. Why they would stop promo ? They are some people like us, that enjoying the promo but now no more promo, plz aids people like us that using the promo.

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